Fantastic customer service
I stupidly ordered the wrong size fitting for a watch. I emailed Bandwerk and asked if the fitting could be changed. I had personalised the strap so wasn’t expecting a whole new strap. They replied quickly and said they would send me a new strap and I just had to return the one I had. That was the Monday and I had a new strap by the Thursday, personalised. I returned my strap and didn’t even have to pay postage. I was so impressed with how they handled my problem.
This is the second strap I’ve bought from bandwerk and the quality is amazing. I would definitely recommend to anyone.